The Head Waiter leads the dining room service team onboard, ensuring exceptional guest experiences through efficient operations and high service standards. They supervise section waitstaff, oversee meal service to ensure prompt and professional delivery, and uphold cleanliness and hospitality protocols. Responsible for training and mentoring new team members, the Head Waiter ensures that all staff follow service procedures and provide courteous, attentive interactions with guests. They address and resolve guest concerns diplomatically, maintaining satisfaction and enhancing the dining atmosphere. The Head Waiter also liaises with kitchen staff to coordinate smooth food delivery and maintain workflow during service hours. Additionally, they enforce strict hygiene and safety standards in compliance with cruise line expectations. This role is essential in delivering a refined dining experience, combining leadership, service excellence, and operational efficiency.

Welcomes guests warmly and delivers attentive table service in designated dining venues, ensuring a positive and personalized experience.

Shares menu knowledge, explains dishes clearly, and offers food and beverage recommendations tailored to guest preferences.

Efficiently communicates orders to kitchen and bar staff and serves each course with accuracy and professionalism.

Anticipates guest requests and handles dietary needs or special instructions courteously to enhance guest satisfaction.

Maintains cleanliness at the workstation and follows food handling and sanitation guidelines during setup, service, and clearing.

Prepares and serves a wide selection of drinks, including cocktails and mocktails, while delivering friendly and engaging guest service.

Keeps the bar area vibrant and clean, contributing to a lively guest atmosphere in line with service expectations.

Monitors bar stock and inventory, managing supplies efficiently to minimize waste and ensure availability.

Processes transactions accurately and adheres to responsible alcohol service procedures, including ID checks and consumption monitoring.

Follows hygiene and safety regulations for bar tools and work areas, upholding cleanliness throughout each shift.

The Bar Utility plays a vital support role in the cruise ship’s bar operations by ensuring cleanliness and assisting with restocking. They clean and sanitize glassware, bar tools, and equipment, maintaining a hygienic and organized environment. This role includes replenishing beverage supplies, garnishes, and ice, ensuring bartenders have everything needed for smooth service. Bar Utilities also help with basic prep tasks such as slicing fruits and keeping bar counters and service areas tidy throughout the shift. Adherence to hygiene, safety, and sanitation standards is essential, as this role contributes directly to guest satisfaction and the overall efficiency of bar operations. As an entry-level position, it offers valuable exposure to beverage service and is ideal for individuals looking to grow in the hospitality or cruise industry.

Crafts specialty coffee, tea, and beverage orders using professional techniques and brand-specific recipes.

Operates and maintains coffee machines, grinders, and blenders, ensuring all equipment is clean and functioning.

Engages with guests at the coffee bar, taking orders and customizing beverages to suit individual preferences.

Tracks inventory of coffee supplies and notifies supervisors when items need replenishing to maintain consistent service.

Keeps the café area spotless and organized, following all hygiene rules related to dairy, perishables, and beverage safety.

Advises guests on wine selections, offering pairing suggestions to enhance their meals in both main and specialty dining venues.

Shares expert knowledge of wines, vintages, and regions, enriching the guest dining experience with professional insights.

Manages wine cellar inventory, ensuring proper storage conditions and availability throughout the cruise.

Supports wine promotions, tastings, and upselling efforts in collaboration with restaurant teams.

Executes correct wine service techniques and works with waitstaff to ensure smooth and elegant wine delivery at tables.